Standard Support

Identivue Limited Standard Support

All times are UK local time

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MYPOS Helpdesk & Systems Support includes :

• Helpdesk and systems support, 8am to 8pm excluding 25th December.
• MYPOS IBM Cloud monitoring, 24/7 (global).
• Helpdesk assistance with user problems that occur during normal MYPOS Connect operations.
• Helpdesk assistance with basic or day-to-day configuration of MYPOS Connect.
• Helpdesk guidance with procedural and MYPOS Connect system capability questions.
• Resolution or explanation of MYPOS Connect generated error messages.
• MYPOS Connect version enhancements and updates subject to hardware suitability.
• Operating system security patches, fixes and configuration-specific updates.

MYPOS Helpdesk & Systems Support does not include the following which can be quoted at cost :

• Complex re-configuration of MYPOS.
• Report modifications.
• Systems development.
• Installation of new / additional modules, systems and functionality.
• MYPOS systems training.
• Hardware repairs.
• On site call outs.
• Operating system upgrades.
• Systems maintenance.
• Network support.
• Changes to Third Party API calls

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​MYPOS Helpdesk & Systems Support (UKT3)

1st May 2023, v.2023.1

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