Enhanced Support

Identivue Limited Enhanced Support

All times are UK local time

MYPOS Helpdesk & Systems Support includes:

​Helpdesk and systems support, 8am to 10pm (UK) excluding 25th December

  • MYPOS IBM Cloud monitoring, 24/7 (global).
  • Helpdesk assistance with user problems that occur during normal MYPOS operations.
  • Helpdesk assistance with basic or day-to-day configuration of MYPOS.
  • Helpdesk guidance with procedural and MYPOS system capability questions.
  • Resolution or explanation of MYPOS generated error messages.
  • MYPOS version enhancements and updates.
  • Basic report modifications such as sort ordering or filters.
  • Operating system security patches, fixes and configuration-specific updates.
  • Advertising content management.

MYPOS Helpdesk & Systems Support does not include the following but can be quoted on an as needed basis :

  • Complex re-configuration of MYPOS.
  • Complex report modifications.
  • Systems development.
  • Installation of new / additional modules, systems and functionality.
  • MYPOS systems training.
  • Hardware repairs.
  • On site call outs.
  • Operating system upgrades.
  • Systems maintenance.
  • Network support.
  • Changes to Third Party API calls
  • Design or edit of Third Party software

​MYPOS Helpdesk & Systems Support (UKT2)

1st May 2023, v.2023.1